The Customer Solutions Advisor plays a key role in connecting people with Vodafone’s products and services by delivering exceptional customer experiences in-store and online.
You’ll act as the face of Vodafone, helping customers with mobile plans, broadband services, device upgrades, billing inquiries, and technical support — all while ensuring their needs are met quickly, efficiently, and with a friendly attitude.
| Category | Key Skills |
|---|---|
| Customer Service | Strong communication, empathy, and problem-solving skills; ability to handle customer queries efficiently. |
| Sales Skills | Ability to identify customer needs, recommend products, and close sales to meet store KPIs. |
| Technical Knowledge | Understanding of mobile devices, SIM technology, 4G/5G networks, internet/broadband setups. |
| Communication | Clear, professional verbal and written communication skills. |
| Teamwork | Ability to work effectively in a collaborative retail environment. |
| Adaptability | Comfortable working in a fast-paced, dynamic environment with changing promotions and products. |
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